Oonunu Refund & Return Policy

At Oonunu, we are committed to providing you with high-quality skincare solutions that support your skin’s health. We stand by the effectiveness of our products and recommend using them for at least 14 days before considering a return. However, if you are not completely satisfied after this period, we offer a 60-day money-back guarantee to ensure you feel confident in your purchase.

Order Cancellations & Modifications

If you need to cancel or make changes to your order, please contact us within 24 hours of placing it. Once your order is in processing, we may not be able to accommodate changes. If your cancellation request is received within the 24-hour window, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We truly believe in the power of Oonunu Bamboo Towels, and we encourage you to use them for at least 14 days to experience their full benefits. If you’re still not satisfied, you may return them within 60 days of purchase for a refund.

📌 Please note:

• Shipping fees (if applicable) are non-refundable.
• To start a return, please contact us via our Contact Us page or email us at hello@oonunu.com with your Order Number or the Name and Email Address used for the purchase.

Damaged Items

We take extra care to ensure your order arrives in perfect condition. However, if your item arrives damaged or defective, please notify us within 72 hours of delivery.

To report a damaged item:

1. Email hello@oonunu.com with a clear photo of the damage.
2. Our team will review your case and determine if a replacement is eligible at no cost to you.

💡 Note: Packaging damage (such as dented boxes) does not qualify unless the product itself is defective. We do not refund, replace, or accept returns for items damaged due to normal use, wear and tear, or misuse.

Shipping & Delivery

We strive to get your order to you as quickly as possible, but please be aware that delays caused by couriers, customs, or external factors are outside of our control.

• If you experience shipping delays, we recommend contacting the courier directly for the fastest resolution.
• Lost, stolen, or delayed packages are the responsibility of the shipping provider, and Oonunu is not liable for these occurrences.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address is correct at checkout. If you notice an error, please contact us within 24 hours. If an incorrect address is provided and not corrected within this time, we are unable to issue a refund or replacement for the order.

Policy Updates

Oonunu reserves the right to update this Return & Refund Policy at any time. Customers should review the most recent version before making a purchase. By completing a transaction on our website, you agree to this policy.

For any questions or concerns, reach out to us at hello@oonunu.com—we're happy to help!